Privacy Policy – PrimeDigitalMart

Last updated: 2025-8-18

Welcome to PrimeDigitalMart . We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and the choices you have when you use PrimeDigitalMart (the “Site”), including our shop for GPL WordPress themes/plugins, IELTS & programming books (e-resources), HTML5 templates, Shopify themes, Template Kits, and AI prompts.

1) Who we are & how to contact us

Controller: PrimeDigitalMart
Address: Istanbul, Turkey
Email:
For DMCA/takedown:

If you have questions about this policy or your data rights, contact us at the email above.

2) What data we collect

We collect the minimum necessary data to operate our store and services:

A. Account & Profile

Name, email, username, password (hashed), country/region, preferred language.

B. Orders & Billing

Billing name, address, email, phone, order items, total paid, currency, tax/VAT details, download history.
We do not store full card numbers or CVV. Payments are processed by third-party gateways (see §7).

C. Downloads & License Scope

Product downloads, timestamps, IP and user-agent (fraud prevention, fair-use, support).

D. Support & Contact

Messages sent through forms/email/WhatsApp/Telegram, attachments, Order ID.

E. Newsletter & Marketing (optional)

Email address and marketing preferences if you opt in.

F. Technical Data & Cookies

IP address, device info, pages viewed, referral URLs, and cookie identifiers.
Analytics (e.g., Google Analytics) and advertising pixels (e.g., Meta) only if enabled—see §9.

G. User-generated Content (optional)

Reviews, comments, product requests. Public content may show your display name/avatar.

3) Why we use your data (purposes & legal bases)

We process data to:

Provide the service – create accounts, process orders, deliver downloads, maintain memberships. (Contract performance)
Payments & fraud prevention – verify transactions, detect abuse of download limits. (Legitimate interests / legal obligation)
Customer support – respond to tickets, verify identity with Order ID. (Legitimate interests)
Updates & service emails – order confirmations, download notices, important product or policy updates. (Contract / legitimate interests)
Marketing – newsletters/promotions only if you opt in; you can unsubscribe anytime. (Consent)
Analytics & site improvement – measure usage to fix bugs and improve UX. (Consent/legitimate interests depending on region)
Legal compliance – tax/accounting, responding to lawful requests, DMCA. (Legal obligation)

4) Do we share your data?

We share data only with trusted providers necessary to run the Site:

Payment processors: e.g., Stripe/Paddle/PayPal/Iyzico. They receive billing and payment info directly. We never store full card data.
Hosting/CDN & Security: e.g., [Hostinger], Cloudflare, backup and anti-abuse tools.
Email & CRM: e.g., Mailchimp/SendGrid/FluentCRM for transactional and opted-in marketing emails.
Analytics: Google Analytics/Matomo (if enabled).
Helpdesk/Chat: e.g., Tawk.to/Crisp/WhatsApp/Telegram (if used).
Compliance: auditors, legal advisors, or authorities if required by law.

We do not sell personal data.

5) International transfers

Our services may be hosted or processed in countries outside your own. Where required, we use appropriate safeguards (e.g., SCCs, DPA with vendors) to protect your data.

6) Data retention

Accounts: while your account is active.
Orders & invoices: kept 6–10 years (tax/accounting laws).
Support tickets: up to 3 years after closure.
Download/fraud logs: up to 12–24 months.
Newsletter data: until you unsubscribe.
When retention ends, we delete or anonymize data.

7) Payments

Payments are handled by third-party gateways (e.g., Iyzico). When you pay, your data is processed under those providers’ privacy policies. We receive only limited info (payment status, last 4 digits, token, country, etc.) to complete your order. We never store full card details.

8) Your rights

Depending on your region (e.g., EEA/UK/GDPR, California/CCPA, Türkiye/KVKK), you may have rights to:

Access a copy of your data
Rectify inaccurate data
Delete your data (where applicable)
Restrict or object to processing
Port your data (machine-readable copy)
Withdraw marketing consent anytime
Lodge a complaint with your local authority

To make a request, email [contact@email] from your registered address. We may ask for verification (e.g., Order ID).

CCPA/CPRA: We do not sell personal information. You can request access/deletion and limit use of sensitive data where applicable.

9) Cookies & similar technologies

We use cookies to run the store and improve performance.

Types of cookies we may use:

Essential (required): cart, checkout, login session, security.
Preferences: language, currency.
Analytics (optional): Google Analytics/Matomo to understand traffic.
Marketing (optional): Meta/Google Ads pixels to measure campaigns.

You can manage non-essential cookies via our cookie banner/settings or through your browser. Blocking essential cookies may break certain features (e.g., cart, login).

10) Children’s privacy

Our Site is not intended for children under 16 (or the age required by your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.

11) Security

We implement reasonable technical and organizational measures: TLS/HTTPS, firewall, limited access control, hashed passwords, backups, and routine malware scans. No system is 100% secure; please use strong unique passwords and keep your devices updated.

12) Third-party links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before submitting data.

13) User content & public areas

If you post reviews/comments or upload avatars, that content may be publicly visible. Please avoid sharing sensitive personal information in public fields.

14) Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the new version with a revised “Last updated” date and, where appropriate, notify you by email or Site notice.